Patients want to know that they are going to a practice they can trust. They want to feel like they are in the best hands and will have a safe, comfortable, and positive experience.
…Notice that I said practice, not just provider.
As the leading OMS in your community, so your practice should also reflect that. In fact, your practice plays a role in your patients’ perceptions of you as the leading expert!
A recent study found that 96% of patient complaints were not about the doctor and expertise, but customer service.
Because online reviews play a major role in purchase decisions, negative reviews directly affect your reputation.
How many times have you provided excellent and compassionate care to a patient, only to discover they left you a 1-star review because they were frustrated with the front desk staff?
It’s a lot easier to get the patients you want by making simple and effective adjustments to get the practice you deserve.
Call me now for an exclusive tip to make this your best thirds season yet.